Billing Information

Understanding Your Bill

Clarinda Regional Health Center is committed to helping you understand your hospital or clinic bill. Please know that no one will be denied access to services due to inability to pay and there are discounts available based on family size and income. 


As of July 2020, CRHC and Clarinda Medical Associates has begun processing all billing internally in order to better serve our patients. Your bill will be sent directly to you from CRHC and your payment will need to be sent to Clarinda Regional Health Center in Clarinda, IA.


Please feel free to contact the Billing Department at 712-542-2176 with any questions or concerns.



Hospital Bill vs. Clinic Bill

Clarinda Regional Health Center has a provider-based clinic, Clarinda Medical Associates (CMA) in Clarinda. We also have Villisca Family Health Center and Bedford Family Health Center which provides patient services. Regardless of whether or not you use one of our clinics or a service within the hospital facility, we will bill the services to your insurance company.


Regulations govern the hospital billing process. We assure you in these instances that although you may receive two bills (one from the clinic and one from the hospital), we have not duplicated the charges.


Reminders for Making Payment


Please include your patient account number or the payment stub that is attached to the statement to ensure the correct account is credited.


All payments are to be remitted to the following address:


Clarinda Regional Health Center

Attn: Accounts Receivable

PO Box 217

Clarinda, IA 51632



Specialty Clinic Billing

The Specialty Clinic billing process usually involves several bills, all generated for each clinic visit. One Specialty Clinic appointment with a specialty physician will involve a bill for professional services from the physician. A separate Clarinda Regional Health Center (CRHC) bill will be generated for the facility fee, and if applicable, any clinic, x-ray, or other services-rendered fees. If a patient has a radiology service whereby a radiologist reviews the image, the radiologist will generate a separate bill from their organization.

CRHC obtains your insurance and patient billing information and forwards this information to all entities (specialty physician, CRHC billing office, radiologist, etc.) for processing with your respective insurance program.

CRHC and/or various providers who have a remaining balance due from your visit, will bill you directly for the remainder.

Financial Assistance

Clarinda Regional Health Center is committed to helping our under-insured and un-insured patients. We have staff available to provide information on payment plans or other forms of assistance. No one will be denied access to services due to inability to pay; and there is a discounted/sliding fee schedule available based on family size and income.'



Item Mastery Transparency

Beginning January 1, 2019, the Centers for Medicare and Medicaid Services (CMS) is requiring health care facilities to annually publish standard charges. For your convenience, please click on the button below to visit a site where you can access and look up our CPT codes and cost estimates.  Please feel free to contact the Billing Department at 712-542-2176 with any questions or concerns.

Look Up Standard Charges - 2023

 Billing FAQs

  • How long before my bill arrives?

    If you have insurance and you’ve provided our office with a copy of a current insurance card, we will first directly bill your insurance company. The insurance company will review the claim and make payment to our hospital/clinic. Then you may receive a bill from CRHC for the remaining portion, if any, is due. This process can take from 30 to 60 days.


    If you do not have insurance, you will receive a bill from CRHC within 14 business days of your visit.

  • Why does the hospital or clinic make a copy of my insurance card at every visit?

    This is done in an effort to better communicate with your insurance company when it comes time to submit a claim. Verifying we have the most current card and billing address information on file will help to eliminate delays in payment processing due to records not matching.

  • Can I get a discount on my bill?

    YES, if you pay your entire balance within 30 days of the date on the statement you will receive a 5% discount. If considering paying in full to utilize the discount, please contact our CRHC Billing Office at (712) 542-2176 to make sure it’s properly accounted for in our computer system.

  • Why wasn’t my insurance billed?

    There are a number of reasons why your insurance may not have been billed.

    • Most likely CRHC/CMA did bill insurance, but the insurance company may have requested more information from the patient. In some cases, the insurance company may deny the claim if they did not receive the information they were requesting from the patient. If this happens, the patient is responsible for the full amount of the bill.
    • A patient’s insurance qualifications or plan may have changed. A patient should contact CRHC to inform us of the insurance change.
    • An insurance card may not have been presented at time of service. If the patient enters or is admitted in the ER it’s important for a family member to present an insurance card prior to the patient being discharged.
  • I have Medicare. Why do I still owe CRHC?

    Medicare and supplemental insurance plans do not cover oral or self-medications given in an outpatient setting. An outpatient setting may include, (1) An emergency room visit; (2) A patient categorized in an “observation” situation.


    Any take-home medications given during an emergency room visit are not covered (including Medicare Part D). The reason is because CRHC does not have a retail pharmacy.

  • Can I set up a payment plan?

    Yes, CRHC does work with patients to set-up payment plans. Call the CRHC Billing Office at (712) 542-8243 to get more information.